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Warranty Policy

Contact Information:

Xylotex, Inc.
2626 Lavery Court #307
Newbury Park, CA 91320

e-mail:

support@xylotex.com

or try:

http://groups.yahoo.com/group/Xylotex/

Please use appropriate Subject in e-mail to help differentiate from SPAM. Please DO NOT REMOVE previous e-mail extension when multiple e-mails back and forth occur. These allow me to grasp the current issue being discussed.

No attachements will be opened unless specifically mentioned in the e-mail text.

Once shipped, USA orders can take up to 3 days with USPS Priority Mail.

International orders may take up to 21 days in shipping

Order Confirmation Information

Holiday Listing


Monday, January 1 - New Year's Day
Monday, January 15 - Martin Luther King Jr's Birthday
Monday, February 19 - Washington's Birthday (President's Day)
Monday, May 28 - Memorial Day
Wednesday, July 4 - Independence Day
Monday, September 3 - Labor Day
Monday, October 8 - Columbus Day
Monday, November 12 - Veterans Day Observed
Thursday and Friday November 22, 23 - Thanksgiving Day (and following Friday)
Monday & Tuesday, December 24, 25 - Christmas Eve, & Christmas Day
Tuesday, January 1, 2008 - New Year's Day
You should receive order confirmation within 2 business days of order submission. Please note that the above listed holidays, as well as Saturday and Sunday are not considered business days. Orders placed after 12:00PM Califoria Time are considered to be submitted the following business day. In general, orders will ship within 1-2 days of submission.
Xylotex currently does not ship to Member states of the EU.
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

Telephone support is not available. Please e-mail with any questions.